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What You Need to Know Before You Open an Account

Access to join99 depends on your local law and whether your region is eligible — we want to be straight about that before anything else.

Jurisdiction-dependent accessbKash, Nagad, Rocket wallet termsAccount data rightsBangladesh-region eligibilityContact paths for legal queries
join99 What You Need to Know Before You Open an Account
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Rights

Your account security and your legal rights over your own data are not afterthoughts here. We apply standard encryption to account credentials and payment data — this covers your bKash wallet number, Nagad transfer records, and any Rocket payment history stored against your profile. You have the right to request a copy of the data we hold, to ask us to correct inaccurate information, and to request account closure. We retain account records for as long as needed to meet our internal obligations and resolve any outstanding disputes.

Data Retention

We keep your account and transaction records for as long as required to resolve disputes and meet our internal policy obligations. You can request a retention summary via email.

Cookie Policy

We use cookies to keep your session active across mobile and desktop. You can manage cookie preferences through your browser settings at any time without closing your account.

Account Access Rights

You can request a full export of the data we hold on your account. Submit the request through the Help Centre or by email; we respond in writing within a reasonable period.

Payment Data Handling

bKash, Nagad and Rocket wallet details are used only to process your deposit and withdrawal instructions. They are not passed to third parties for marketing or profiling purposes.

LEGAL CONTACT PATHS

Reach Us for Any Legal or Policy Question

If something in our legal terms is unclear — whether it's about your account rights, a bKash transaction dispute, or a request to access your data — our support team is the right first stop. We handle legal queries through the same channels as general account help, and we aim to respond to policy-related requests with clear, written answers rather than automated replies.

Team online

Live Chat

Start a chat session directly from your account dashboard. For policy or legal queries, describe your issue in writing so we can route it to the right team.

Email Support

Send legal requests, data access queries, or account-closure instructions to our support email. Written requests create a clear record and get a written response.

Account Help Centre

Log into your account and open the Help section for policy documents, wallet terms linked to bKash or Nagad, and account data request forms.

Common Questions About Legal Terms and Your Rights

These are the questions we hear most often about our legal terms, your data, and how account eligibility works in Bangladesh. If your question is not covered here, reach out through live chat or email.

Access depends on your local law and whether your region is eligible. We do not confirm blanket legality across all areas. Check your local regulations before opening an account.

You can request a copy of your data, ask us to correct errors, and request account deletion. Submit these through the Help Centre or via email; we handle all requests in writing.

Payment records linked to bKash, Nagad, or Rocket are held to process transactions, resolve disputes, and meet internal policy requirements. They are not shared for marketing.

We retain records for a period after closure to cover any outstanding disputes or policy obligations. After that period, your data is removed from active systems per our retention policy.

Yes. Contact our support team via live chat or email with the transaction reference. For bKash or Rocket disputes, include the wallet reference number to speed up verification.

We notify you through your registered account contact when terms are updated. Continuing to use your account after the update means you accept the revised version.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.