What Data We Collect and Why
When you create your join99 account, we collect your name, contact details, date of birth and the payment method you use — whether that is bKash, Nagad or Rocket. We need this information to verify your identity, process deposits and withdrawals, and keep your account secure.
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Device data such as your browser type, IP address and session timestamps are also logged automatically every time you connect from your phone or browser. We do not sell this data to third parties. Payment transaction records linked to your bKash, Nagad or Rocket wallet are
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retained only as long as required for account reconciliation and applicable legal obligations in eligible regions. If you use our live chat or email support, the messages you send us are stored so we can track the resolution of your query and improve how we handle
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similar issues. Data sharing with third-party service providers — such as payment processors and fraud detection tools — happens only under strict agreements that limit how those partners can use your information. Your eligibility to use join99 and how your data is treated depend on your
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local law and the region you access from.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.